Privacy Policy

1. Introduction

5 Elements Intelli Private Limited ("Company," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website 5ei.ai or use our Services.

This policy applies to all users of our website and Services, including enterprise clients, partners, and visitors. By using our Services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, company name, and job title
• Inquiry Details: Messages, feedback, and communications you send to us
• Account Information: Login credentials for platform access (if applicable)
• Business Information: Industry sector, company size, and project requirements

2.2 Information Collected Automatically

When you access our website, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, and referring URLs
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Information collected through cookies and similar technologies (see our Cookie Policy)

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain our Services
• To respond to inquiries and provide customer support
• To send you updates, newsletters, and marketing communications (with your consent)
• To improve and personalize your experience on our website
• To analyze usage patterns and optimize our Services
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our terms
• To communicate about service updates, changes, or new offerings

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on:

• Consent: Where you have given explicit consent for specific processing activities
• Contractual Necessity: Where processing is necessary for the performance of a contract
• Legitimate Interests: Where processing is necessary for our legitimate business interests
• Legal Obligation: Where processing is necessary to comply with applicable laws

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our Services (hosting, analytics, email delivery)
• Business Partners: With partners involved in delivering enterprise solutions (with your consent)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect the rights, property, or safety of 5 Elements Intelli, our users, or others

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data (right to be forgotten)
• Restriction: Request restriction of processing in certain circumstances
• Data Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests or direct marketing
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us at privacy@5ei.ai.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: